Shipping and Returns Policy

Shipping Policy

Upon placing your order, you will receive an email detailing payment options and instructions. Once your payment is confirmed, your goods will be promptly shipped.

Orders are typically processed and dispatched within 24 to 48 hours following payment confirmation. A unique tracking number and a link to monitor the status of your order will be provided. Once your package is in transit, our trusted courier partners, including DHL, FedEx, the Post Office, and ParcelForce, will supply regular updates on your tracking information.

International mail delays may occasionally impact your order. Please be aware that we do not have control over foreign courier services or customs procedures. However, if your item does not arrive for any reason, we will issue a replacement, provided you have selected our Shipping Protection service.

International Shipping

Standard Shipping delivers within 10 to 14 days, while Premium Shipping offers a faster delivery time of 3 to 5 days. Both options include tracking for your convenience. Shipping fees vary by destination and will be displayed clearly at checkout.

If your order is returned due to an incorrect address, delivery refusal, or failure to collect it from your local delivery office, we will gladly resend it. However, any additional shipping costs will be the responsibility of the customer.

Returns Policy

We trust you are satisfied with your purchase from www.nutranest.net. Should you need to return an item, we are committed to ensuring the process is straightforward and hassle-free for you.

Return Policy: Products may be returned for a full refund or exchange within 30 days of receipt, provided they are in their original condition, unopened, and with all packaging intact.

Return Process: To initiate a return, please get in touch with our customer service team at [email protected]. They will provide you with a returns authorization code and detailed instructions on how to return your items.

Refunds: Refunds will be processed within 14 days upon receipt of the returned items. The amount will be credited to your original payment method.

Faulty or Incorrect Items: If you receive a defective or incorrect product, please contact us immediately so we can resolve the issue. You are entitled to a full refund or exchange, and we will cover the return shipping costs in such cases.

If you require further assistance, please don’t hesitate to contact our customer support team at [email protected]. We appreciate your business with Bold Naturals.